The max. listener limit means the maximum number of people listening at the same time. So for example with a 50 listeners plan you can have 2 events at the same time with 25 listeners each, with as many channels as you want. You do not have to pay extra for multiple channels or events.

With the free plan you are able to try out LiveVoice with up to 3 listeners.

The listener limits of BASIC plans apply to all your BASIC events.
The listener limits of PRO plans apply to all your PRO events.

We offer LiveVoice in two categories: BASIC and PRO.

BASIC users can enjoy all the essential features of LiveVoice: Unlimited number of events and channels, recording, statistics, delay channels for hybrid events, speaker handover and much more.

PRO users can take advantage of additional features, including video streaming for speakers, auto floor distribution, branding options (e.g. header images) or audio import.

You can set every event as BASIC or PRO event and switch any time.
👉Your booked listener limits of BASIC plans apply to all your BASIC events.
👉Your booked listener limits of PRO plans apply to all your PRO events.

You can use BASIC and PRO plans even at the same time, however their listener limits do not add up, but count only for their respective event category.

If you do not know yet how many listeners will attend your event, you can turn on the "temporary auto upgrade" option. If you do so, whenever your „Max Listener“ limit has been exceeded on a given day, LiveVoice automatically books an additional day plan to match your actually needs. At the end of that day the billing occurs. Learn more here.

To be prepared for unexpected additional listeners you can activate the "Temporary Auto Upgrade" option in your account.

This means: When your „Max Listener“ limit has been exceeded on a given day, LiveVoice automatically books an additional day plan (starting with the smallest day plan). In this way, even if your pre-booked plan limit has been reached, more people can join, up to the limit you set.

Example: You have booked a 50 listener subscription. You activate the Temporary Auto Upgrade option and set it on 30 listeners. On a certain day, 60 listeners show up. They can all listen and you will be automatically charged one additional 10 listener day plan. On another day, 80 listeners show up and you will be automatically charged one additional 30 listener day plan. You will never be charged more than this, because you set the limit for your Temporary Auto Upgrade to 30 listeners.

Auto Upgrade limits can be set for BASIC and PRO individually.

Yes, you can change the date of booked days up to 48 hours before every booked day.

You can change the date of a day plan up to 48 hours before the start of the booked day, by sending us an email to service@livevoice.io. If you want to cancel a day plan, in some cases we might offer a partial refund. Subscriptions can be cancelled during every billing cycle before they automatically renew and will then not be renewed again. Open your "Account" page to find the "Cancel subscription" link.

Yes, you can upgrade subscriptions anytime, both the listener limit and from BASIC to PRO. You will only be billed the difference between the smaller plan and the one that costs more.

For day plans you can simply book additional packages for the same date, so the total number of listeners will be added up.

Note: You can not combine BASIC and PRO plans with each other. You can book each for the same time, however the listener limit will not be combined, but counts separately for BASIC and PRO events.

You can downgrade your subscriptions anytime, however the new (smaller) plan will only take effect after the bigger one has ended. For day plans, you need to cancel your bigger plan up to 48 hours before the booked date and then book a new, smaller day plan.

Yes, you can have a subscription plan and book single days at the same time. The number of max listeners of the two plans will be added up for the overlapping timeframe.

For example: You run on an Annually 50 listeners BASIC subscription plan and then book a Daily 25 listeners BASIC plan. On that day your limit is 75 listeners for your BASIC events.

No, we currently do not offer switching between these two types of plans. But you can have a subscription and booked days at the same time. The number of listeners of the two plans (of the same category, BASIC or PRO) will be added up for the overlapping timeframe.

Once your booked day or subscription is over, your account will remain active as a basic free plan (limited to 3 listeners).

LiveVoice has been created as a simple easy to use self-service tool. To help you get off to a great start, we have put together everything you need in our Help Center.

Of course we also offer various services for planning, setup, language interpretation and more. 👉 Explore our service and support packages.