Senior Customer Success Manager

LiveVoice is an Austrian scale-up that turns smartphones and computers into a flexible audio AI transmission system for live translation, silent conferencing, guided tours, event accessibility and more.

We want to democratize live event audio with the purpose of accessibility and inclusion, with a super simple digital solution that anyone can use and afford. Our vision in short: Live Audio made accessible for everyone. Anywhere. Anytime.

Since 2019 on the market, we now have customers in 80+ countries on all five continents. From small NPOs to large corporations, from churches to festivals. With a fast-growing customer base and many new features under development, we strive to grow in a healthy way and want to expand our team with people of character.

This position will be great for you if you:

• Have at least 5-10 years of working experience
• Are excited about new technologies
• Explained how Zoom works to your mom when it came up ;) What we mean: You understand easily how apps, smartphones and computers work, and are able to teach that to others (no programming expertise needed, but general interest in IT and tech topics)
• Have experience with audio-visual technology in the context of events
• Speak & write German and English fluently. Spanish would be nice too, but not required
• Are happy to communicate with people via email, phone and in person
• Work in a reliable and structured way
• Have a hands-on mentality, thinking about creative solutions
• Are a good team player (of course) :)
• Look for a full time job (40 hours per week) and are willing to go the extra mile when it comes to events

We are looking for a Senior Customer Success Manager that will provide great customer service to the LiveVoice clients and tell new ones about how they can benefit from it. Your tasks include:

• Taking care of customer service requests (mostly via email or via video calls)
• Managing sales requests and providing live demos to potential customers
• Creating offers for special custom requests
• Remote service: Providing online support to customers in case they need anything
• On-site service: Quite often, customers want our support at the location (so you might have the chance to fly to Puerto Rico, Washington D.C. or other locations in the world)
• Providing webinars for interested potential clients
• Representing LiveVoice at trade shows to potential new customers

Pay and benefits: Our salaries are usually oriented on the „Kollektivvertrag Datenverarbeitung und Informationstechnik“, depending on your experience. You find it online here.
We also offer bonuses and try to find individual benefits to make LiveVoice the best place to work for you.

Work environment: The job will be a mixture between office and remote work. The office is located in Salzburg (Austria), so this will be your main working place. Living the remote work culture since long before this became a big topic, our team is located in different cities across Austria and Germany, with our HQ in Salzburg.

No letter of motivation needed: When you apply, please don’t send us a typical letter of motivation – save your time and energy :) A CV and some links to LinkedIn or other social media profiles are all that we need.