LiveVoice Data Privacy Policy

This privacy policy governs the processing of personal data acquired through the use of the LiveVoice service. In order to use the LiveVoice, you must accept this data protection declaration.

The processing of personal data by the controller LiveVoice is subject to the General Data Protection Regulation (“GDPR”) as well as the Austrian Data Protection Act.

By personal data we understand all information that relates to an identified or identifiable natural person.

The controller for the LiveVoice app is:
LiveVoice GmbH,
Clemens-Krauss-Straße 21,
5020 Salzburg, Austria
www.livevoice.io
hello@livevoice.io
+43 677 64077881

We distinguish between three different users of the app; namely, the “admin”, the "speaker" and the “listener”. The processing of your personal data depends primarily on whether you are an organizer or a speaker/listener.

The LiveVoice app provides certain listeners (the “Listener”) with an audio stream during a particular live event. The person who holds such a live event (the “Admin”) sets up events and streams and invites speakers and listeners. The Speakers and Listeners receive a code (“Event/Stream Code”) for the event in question. The Listener can use this code – as long as the Admin makes it available – to participate in the live event by using the app to hear a simultaneous translation of the performance in the Listener’s preferred language.

LiveVoice offers an optional recording function of speakers that can be activated by the event admin. If the event admin uses this recording function, it is his responsibility to obtain the consent of the speaker or any other person who can be heard through the speaker device. LiveVoice is not responsible for obtaining this consent. All recordings will be deleted from our servers after a maximum of 90 days or earlier upon user request.

If you use the App as an Organizer, you’ll find all the information about how LiveVoice processes your personal data gathered below.

Use of the app:
In order to make the app available to you (Art. 6 para 1(b) GDPR) and to be able to recognize, prevent, and investigate attacks on the app (Art. 6 para 1(f) GDPR), LiveVoice processes the following personal data:

• The time and date the app is accessed
• The IP-address

Registering and logging in to use the app:
You must register to use the app as an Admin. During registration and for login purposes, we process the following data to allow you to use the app (Art. 6 para. 1(b) GDPR):

• Name and encrypted password
• Email address
• Country
• Time and date of registration

During live events:
Audio transmission will be provided during the live event. If you are the Admin and you yourself speak or another person speaks, we will process the following personal data to enable simultaneous translation (Art. 6 para. 1(b) GDPR):

• Voice

Compilation of anonymous statistics on the use of the website:
This website is using Matomo, an open source, self-hosted software for collecting anonymous usage statistics for this website.
The data is used to analyse the behaviour of the website visitors to identify potential pitfalls like not found pages, search engine indexing issues and to find out which contents are the most appreciated. Once the data (number of visitors reaching a not found pages, viewing only one page…) is processed, Matomo is generating reports for website owners to take action, for example changing the layout of the pages, publishing some fresh content etc.

Optional Support Beacon:
This website is offering an optional support beacon available through a chat icon in the bottom right corner. After clicking the icon you will be asked to give your consent to the use of cookies for this support beacon powerd by HubSpot. Without your consent this 3rd-party service from HubSpot will not be loaded.

Debugging on Android devices:
In case of the Android app crashing, we ask the user to allow us to collect debugging data (cell phone brand, model, features, settings, codec listing, ram size, install id, installed packages, installed application information, application and debug logs) for debugging purposes. Users also have the option to send data for debugging, independent of crashes, in which case the same information about the device and usage is sent. The data is not otherwise used or sold. The data is sent to bugs.livevoice.io via https.

If you use the App as a Speaker or Listener, you’ll find all the information about how LiveVoice processes your personal data gathered below.

Use of the app:
In order to make the app available to you (Art. 6 para 1(b) GDPR) and to be able to recognize, prevent, and investigate attacks on the app (Art. 6 para 1(f) GDPR), LiveVoice processes the following personal data:

• The time and date the app is accessed
• The IP-address

We store these personal data as long as it is necessary for the provision of the Service, or as long as it is necessary to prosecute or defend legal claims, or fulfil legal retention obligations.

LiveVoice offers an optional recording function of speakers that can be activated by the event admin. If the event admin uses this recording function, it is his responsibility to obtain the consent of the speaker or any other person who can be heard through the speaker device. LiveVoice is not responsible for obtaining this consent. All recordings will be deleted from our servers after a maximum of 90 days or earlier upon admin request.

LiveVoice uses AWS servers to process the audio data sent by the client in a save environment, assuring GDPR conformity with its DPA in place. Servers for EU customers are located exclusively in the European Union.

Payments made online are processed by the payment provider Stripe. Only payment details and data provided by the client necessary for payment are shared and stored with Stripe.

LiveVoice offers an AI subtitles and voice translation function. Only if the customer (event admin) activates this function, audio data may be sent to 3rd party service providers. All used 3rd party providers are GDPR compliant and will not use the customers data for training purposes according to the Data Processing Agreements (DPA) in place.

• The right of access under Art. 15 GDPR.
• The right to rectification under Art. 16 GDPR, the right to erasure under Art. 17 GDPR, and the right to restriction under Article 18 GDPR.
• The right of objection under Art. 21 GDPR.
• The right to data transferability under Art. 20 GDPR.
• The right of appeal to the competent data protection authority under Art. 77 GDPR.
• If you have given your consent to the processing of personal data, you can withdraw it at any time. Please note that the withdrawal will only be effective in the future. Processing that took place before the withdrawal of consent is not affected.

Last updated 8th of August 2024.