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LiveVoice Refund Policy
If you’re unhappy with LiveVoice, for any reason, please contact our service team and we’ll take care of you.
Examples of full refunds we’d grant.
- When canceling your ‘booked days’ up to 48 hours before the start of every booked day (currently only possible by sending us an email to [email protected]) we’ll simply refund your associate payments, no questions asked.
- If you were just charged for your next month/year of LiveVoice, but you meant to cancel and contacted us within the first week of this new billing cycle, we’re happy to refund your last payment.
Examples of partial refunds or credits we’d grant.
- If you upgraded your account a few months ago to a higher plan, but you didn’t end up using the higher ‘Max Listener’ limit, we’d consider applying a prorated credit towards future months.
- If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.