LiveVoice Terms of Service

By using the LiveVoice (“Service”), you are agreeing to be bound by the following terms and conditions (“Terms of Service”).

LiveVoice GmbH, whose registered office is at Clemens-Krauss-Straße 21, 5020 Salzburg, Austria (“Company”, “we”, “us”) reserves the right to update and change these Terms of Service without notice.

Violation of any of the terms below may result in the termination of your account.

Terminology

‘Speaker Code’ is a numerical, 6-digit code to join an event hosted on the Service as the speaker for one specific stream. Every stream has its own private Speaker Code.
‘Listener Code’ is a numerical, 6-digit code to join an event hosted on the Service as the listener.
‘Max Listeners’ is the limited number of people allowed to listen at the same time.
‘Event’ refers to a virtual space hosted by the Service, providing one or more streams where people who joined with a Listener Code can consume audio transmission, and people who joined with a Speaker Code can live broadcast for their associated stream.

Account Terms

You are responsible for maintaining the security of your account and password. We encourage you to use “strong” passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your account. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
By connecting to the Service with a third-party service, you give Us permission to access and use your information from that service as permitted by that service, and to store your login credentials and other data received from that service.
By providing your email address you consent to receive service related notices, including any notices required by law, instead of communication by postal mail.
By providing your email address you also consent to receive LiveVoice news and other updates via email. You can opt out of these anytime by unsubscribing or changing the settings in your account.
You are responsible for all audio content streamed under your account (even when audio content is streamed by others who have gained access to one of the speaker codes under your account).
You may not use the Service for any illegal purpose or to violate any laws in your jurisdiction (including but not limited to copyright laws).
LiveVoice does not record automatically. If you wish to record your streams, you have to turn this feature on actively. In self-service mode you as the admin need to activate it yourself. If you book setup support from LiveVoice, you need to actively demand to turn it on before your event. If you fail to do so, LiveVoice is not able to provide recordings afterwards. Only events that include recordings as part of the signed offer contract can receive recordings. As recording files are created by the speaker clicking start of a channel that has recording activated, recordings are saved in the system and delivered as a series of individual files; editing service e.g. to create a single file of a whole event will be billed separately.
LiveVoice does not take responsibility for the quality, usability or availability of any recordings made. As recording and sound quality depend on a number of factors like internet connection or device that is used, there is no guarantee the created audio files can be used later on. LiveVoice is not liable in the case that audio recordings do not provide the expected outcome.
If you use the recording function, it is your responsibility to obtain the consent of the speaker or any other person who can be heard through the speaker device. LiveVoice is not responsible for obtaining this consent. If you require to turn on recording manually via LiveVoice staff, you need to provide written consent from the sender (e.g. interpreters). Recordings are limited to 1 hour per day if you are using a free plan. For BASIC limit is 3 hours per day. For PRO it is unlimited. Currently this is on a fair use principle. All recordings will be deleted from our servers after 30 days. Files that are demanded 30 days or more after the event took place can not be provided anymore.
AI Features: If you are using AI Voice Translation or AI Subtitles, LiveVoice does not guarantee perfect accuracy of these. Quality of original and translated subtitles is dependent on a number of factors such as pronunciation and more. LiveVoice is not liable for the output and possible consequences of the offered AI services. There is no right of reimbursement for poor quality of translation or subtitles.
The number of events and channels created in each account is subject to fair use. LiveVoice reserves the right to delete events or channels if a user creates too many events or channels and does not react to the written request by LiveVoice to limit the number of the events or channels.
You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process.
Any use or access to the service by anyone under age of 18 is strictly prohibited and in violation of this agreement.
You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

Payment, Refunds, Upgrading and Downgrading Terms

The Service is offered with a free plan limited to 3 Max Listeners. This free plan is for testing purposes only. You may not use the free plan for commercial purposes at any time without permission from LiveVoice. The Company reserves the right to discontinue the free plan at any time. In this case all accounts running on free plan would be notified at least 30 days before the change takes effect.
Any upgrade or downgrade in plan level, will result in the new rate being charged at the next billing cycle. There will be no prorating for downgrades in between billing cycles.
Enabling 'Temporary Auto Upgrade' and then using the Service above currently booked Max Listener Limit will result in an additional day plan being charged at the end of that day. Starting with the smallest day plan the Service will automatically choose the smallest possible day plan to cover the above Max Listener Limit count. You are responsible to enable or disable the 'Temporary Auto Upgrade' setting of your account before, after or during your events.
Downgrading your Service may cause the loss of features or capacity (e.g. a lower Max Listener limit) of your account. The Company does not accept any liability for such loss.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only Austrian taxes. Where required, The Company will collect those taxes on behalf of taxing authority and remit those taxes to taxing authorities.
Refunds are processed according to our refund policy.

Cancellation and Termination

You are solely responsible for properly canceling your account. An email or phone request to cancel your account is not considered cancellation. You can cancel your account at any time by clicking on the Account link in the global navigation bar at the top of the screen. The Account screen provides a simple no-questions-asked cancellation / delete account link.
All of your content will be inaccessible from the Service immediately upon cancellation. Within up to 30 days, all content will be permanently deleted from active systems and logs. Within up to 60 days, all content will be permanently deleted from our backups. This information can not be recovered once it has been permanently deleted.
If you cancel your current subscription, it will stay active until the end of the paid up subscription period. If you cancel the Service (delete your account) before the end of your current paid up subscription period, your cancellation will take effect immediately, and you will not be charged again. But there will not be any prorating of unused time in the last billing cycle.
The Company, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all content in your account. The Company reserves the right to refuse service to anyone for any reason at any time.

Modifications to the Service and Prices

The Company reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, any part of the Service with or without notice.
Prices of all Services are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to the LiveVoice site or the Service itself.
The Company shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
The listed prices exclude Austrian VAT (20%). The currency is EURO. The total price is the price plus VAT. The here listed prices contain all duties due to Austrian law.
The price has to be paid in advance with a credit card, Apple Pay, Google Pay or PayPal.

Copyright and Content Ownership

All content posted on the Service must comply with Austrian copyright law.
We claim no intellectual property rights over the audio content you provide to the Service. All uploaded audio content remain yours.
By using the Service you agree to be presented on the LiveVoice website as a customer reference. This is also true for your clients if you are using LiveVoice as a reseller.
The Company does not pre-screen content, but reserves the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service.
The look and feel of the Service is copyright© LiveVoice GmbH. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company.

General Conditions

Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis. You ensure to have tested the service before your event to your satisfaction.
Technical support is provided via email. You can request additional on-site or phone support via email to receive a written offer for the Company’s Premium Support services.
The Company reserves the right to access your account for user support or in case of an abuse report investigation.
You understand that the Company uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
You must not modify, adapt or hack the Service.
You must not modify another website so as to falsely imply that it is associated with the Service or the Company.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by the Company. In order to participate in our affiliate or reseller programs please contact us via help center.
We may, but have no obligation to, remove content and accounts that we determine in our sole discretion are unlawful or violates any party’s intellectual property or these Terms of Service.
Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Service customer, Company employee or officer will result in immediate account termination.
You understand that the technical processing and transmission of the Service, including your audio content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
The Company does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.
You expressly understand and agree that the Company shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the Service.
The failure of the Company to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and the Company and govern your use of the Service, superceding any prior agreements between you and the Company (including, but not limited to, any prior versions of the Terms of Service).
Questions about the Terms of Service should be sent at our help center.
Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes.